We usually only receive compliments about the prints we do, but in the unlikely event you're unhappy with your product, please follow these instructions to return/receive a new product. Email us at basictruththelabel@gmail.com with:
- The date of your purchase
- Your order number
- What you would like to return
- Why you want to return it
- A photo highlighting the fault/damage
Once we have received this email, we will organise a replacement or refund for you, if the order meets our user agreement/returns policy.
WHAT CAN BE RETURNED
Only Items that are faulty/damaged or have a faulty print may only be returned. Once an order has been placed online we cannot edit this order and we cannot cancel this order once it has been placed. No returns are accepted after 14 days of receipt of purchase. We do not accept items that have noticeable wear or makeup stains. Returns must also comply with our user agreement.
